Q. What areas do you serve?

A. We currently serve Greater Seattle / Puget Sound region.

Q. What kind of programs do you offer?

A. We offer both short and long term rental programs. For short-term, daily, weekly, and month-to-month rentals are available. For long-term rentals, only one-year commitment is required as we believe that customer loyalty comes from great services and prices rather than a piece of contract.

Q. What does your rental program cover?

A. All copier services, parts and supplies except for paper. 

Q. How soon can I have equipment delivered?

A. We have large inventory that allows us to deliver whenever you need it. 

Q. Is after hours delivery or pickup possible?

A. Our working hours are Monday through Friday 8:30 AM to 5:00 PM. There will be additional charge for after hours services.

Q. If something is wrong with the equipment, what is your response time?

A. Our response time is four hours or less. If for any reason we cannot repair your equipment, we will replace it within 24 hours.

Q. After I rent my equipment, is there an option to purchase or upgrade it?

A. Yes absolutely.

Q. Do you have a service contract available for my own equipment?

A. Yes, service contracts are negotiable with your own equipment.

Q. Where can I find answers for other questions regarding copy or printing?

A. Our customer service can be reached by phone at 425-361-7728 or by email to cs@tonerexpressinc.com.